Most modern smartphones, tablets, smartwatches, and some laptops support eSIM technology. Common compatible models include iPhone XR and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, selected iPads with cellular capability, and LTE smartwatches. Always check your device’s settings or manufacturer specifications for confirmation.

Open Settings and search for “eSIM,” “Mobile Plan,” or “SIM Manager.” If you see options like Add eSIM or Add mobile plan, your device supports eSIM. On some devices, you can dial *#06# and look for an EID number to confirm compatibility.

It’s recommended that your phone be unlocked. Carrier-locked devices may restrict eSIM activation or limit which providers you can use. For best results, use an unlocked device.

After purchase, you’ll receive a QR code or manual activation details. Connect to Wi-Fi, open your device’s eSIM settings, and scan the QR code or enter the information provided to install the plan.

Yes, you can install your eSIM while connected to Wi-Fi before your trip and activate it when you arrive. This helps avoid connectivity issues when landing in a new country.

Your plan usually starts when you enable data in your device settings or when you arrive at your destination, depending on the plan’s setup instructions.

Yes. Once installed, you can switch active profiles in your device’s mobile settings. Some devices allow multiple eSIM profiles stored at once.

Yes. eSIM uses encrypted profiles and remote provisioning, providing a secure method of managing mobile plans without physical SIM cards. Always install eSIM plans from trusted providers.

This may be due to carrier restrictions, outdated software, or regional firmware limitations. Try updating your device to the latest OS, check that it’s unlocked, or contact support with your exact model number.

Activation is generally instant once the eSIM profile is installed. In rare cases, it may take a few minutes for the network to register your device.

Refund policies vary by plan type. Check our Refund Policy section for details on eligibility and refund timelines. Contact support if you need assistance.

Some travel eSIM plans include roaming coverage in specified regions or countries. Always verify the coverage details before purchase.

No — an eSIM plan is tied to a specific device’s eSIM profile and cannot be transferred between devices. You must purchase a separate plan for each device.

Visit our Help Center, use the troubleshooting steps listed in the plan instructions, or contact our support team for assistance with installation.

Pricing varies by country and plan type. eSIMs offer convenience and flexibility, especially for travelers, but local SIM cards can be a cost-effective option for longer stays.