Last updated: January 2026
This Refund Policy explains the conditions under which ESIMSS (“we”, “us”, or “our”) offers refunds for digital eSIM products purchased on https://esimss.com (the “Website”).
By purchasing an eSIM from ESIMSS, you agree to this Refund Policy.
1. Nature of the Product
All products sold on ESIMSS are digital eSIM products delivered electronically.
Due to the digital and consumable nature of eSIM services, refunds are subject to specific conditions outlined below.
2. Eligibility for Refunds
A refund may be granted under the following conditions:
2.1 Eligible Cases
You may be eligible for a refund if:
The eSIM has not been installed or activated
The eSIM has not connected to any mobile network
No data usage has occurred
The request is submitted within a reasonable time after purchase
A technical issue on our side prevents proper service delivery
Each request is reviewed case by case.
2.2 Non-Eligible Cases
Refunds are not provided if:
The eSIM has been installed or activated
Any amount of data has been used
The eSIM was purchased for an incompatible or locked device
The issue is caused by incorrect installation or device settings
The user changes their mind after activation
Poor coverage due to local network conditions (outside our control)
3. EU Consumer Rights (Digital Content)
In accordance with EU consumer law, digital content supplied immediately after purchase may be excluded from the right of withdrawal once performance has begun, provided that:
You have given prior consent to immediate delivery, and
You acknowledged that you lose your right of withdrawal after activation.
By purchasing and downloading an eSIM, you expressly agree to immediate delivery of digital content.
4. Refund Request Process
To request a refund, please contact us at:
Include:
Order number
Email used for purchase
Description of the issue
Device model and destination (if relevant)
Our support team may request additional information to evaluate the request.
5. Refund Method and Timing
Approved refunds are issued to the original payment method
Processing time depends on the payment provider
Refunds may take 5–10 business days to appear on your statement
Transaction or currency conversion fees charged by banks or payment providers are non-refundable.
6. Chargebacks and Disputes
Before initiating a chargeback, please contact our support team so we can assist you directly.
Unjustified chargebacks may result in:
Account suspension
Loss of access to services
Additional investigation by payment providers
7. Service Limitations
ESIMSS does not guarantee uninterrupted or error-free service due to factors beyond our control, including:
Local network availability
Coverage limitations
Network congestion
Device configuration issues
Such factors do not automatically qualify for a refund.
8. Policy Abuse
We reserve the right to refuse refund requests in cases of:
Repeated refund abuse
Fraudulent activity
Misrepresentation of facts
9. Changes to This Refund Policy
We may update this Refund Policy at any time.
Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website constitutes acceptance of the updated policy.
10. Contact Information
For questions or refund requests, please contact:
