Last updated: January 2026
These Terms of Use (“Terms”) govern your access to and use of the website https://esimss.com (the “Website”) and any products or services provided by ESIMSS (“we”, “us”, or “our”).
By accessing or using the Website, purchasing an eSIM, or using our services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or our services.
1. Eligibility
You must be at least 18 years old to use our Website and services.
By using the Website, you confirm that you meet this requirement and have the legal capacity to enter into a binding agreement.
2. Description of Services
ESIMSS provides digital eSIM products that allow users to access mobile data services in supported destinations.
Our services include:
Sale and delivery of digital eSIM plans
Online account and order management
Customer support related to eSIM usage
All eSIMs are digital products delivered electronically.
3. Account Responsibility
If you create an account:
You are responsible for maintaining the confidentiality of your login credentials
You are responsible for all activities conducted under your account
You must provide accurate and up-to-date information
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Orders, Pricing, and Payments
All prices are displayed on the Website and may be subject to change without prior notice
Prices may be shown in different currencies depending on location
Payments are processed securely by third-party payment providers
We do not store full payment card details.
5. Digital Product Delivery
eSIM details (QR code and instructions) are delivered electronically after successful payment
Delivery is usually instant but may vary due to technical or operational reasons
It is your responsibility to ensure your device supports eSIM technology before purchase
6. eSIM Activation and Usage
eSIM activation depends on the selected plan and destination
Some plans activate upon first network connection
Coverage, speed, and latency depend on local network providers and conditions
We do not guarantee uninterrupted or error-free service.
7. Compatibility and Device Requirements
You are responsible for:
Confirming that your device is eSIM-compatible
Ensuring your device is unlocked
Following installation instructions correctly
We are not responsible for issues arising from incompatible or locked devices.
8. Fair Use and Prohibited Activities
You agree not to:
Use the service for unlawful purposes
Abuse or exploit network resources
Engage in activities that may harm networks or other users
Attempt to reverse-engineer, resell, or misuse eSIM services without authorization
We reserve the right to suspend service for violations.
9. Refunds and Cancellations
Refund eligibility depends on:
Whether the eSIM has been installed or activated
Whether any data has been used
The specific terms of the purchased plan
Refunds are handled in accordance with our Refund Policy, which forms part of these Terms.
10. Intellectual Property
All content on the Website, including:
Text
Graphics
Logos
Design
Software
is the property of ESIMSS or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or use content without prior written permission.
11. Third-Party Services and Links
The Website may contain links to third-party websites or services.
We are not responsible for:
Third-party content
Third-party privacy practices
Availability or functionality of third-party services
Use of third-party services is at your own risk.
12. Disclaimer of Warranties
The Website and services are provided “as is” and “as available”.
To the fullest extent permitted by law, we disclaim all warranties, including:
Merchantability
Fitness for a particular purpose
Non-infringement
Availability or reliability of services
13. Limitation of Liability
To the maximum extent permitted by law, ESIMSS shall not be liable for:
Indirect, incidental, or consequential damages
Loss of data, profits, or business opportunities
Service interruptions or network issues
Our total liability shall not exceed the amount paid by you for the affected service.
14. Indemnification
You agree to indemnify and hold harmless ESIMSS from any claims, damages, or expenses arising from:
Your misuse of the Website or services
Violation of these Terms
Violation of applicable laws or third-party rights
15. Termination
We may suspend or terminate your access to the Website or services:
For violations of these Terms
For suspected fraud or abuse
When required by law
Termination does not affect accrued rights or obligations.
16. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with applicable international laws, without regard to conflict of law principles.
Where required by law, consumers may benefit from mandatory protections of their country of residence.
17. Changes to These Terms
We may update these Terms at any time.
Changes will be posted on this page with an updated “Last updated” date.
Continued use of the Website after changes constitutes acceptance of the updated Terms.
18. Contact Information
If you have any questions about these Terms of Use, please contact us:
